RETURNS POLICY
At Bougee Collective, you are at the heart of everything we do. We carefully package and check all orders before dispatch to ensure it leaves our premises in excellent condition. We are committed to delivering products that elevate your everyday rituals and living spaces. If something is not quite right, we’re here to make it simple, seamless, and stress‑free to resolve.
How to Start a Return or Exchange
To ensure a smooth and efficient process, all returns and exchanges must begin with our online return request form, available on our website. Once submitted, we will review your request and guide you through the next steps. For any questions or support, please contact us at bonjour@bougee.co.za and use the following in your subject line: Returns & Refund (insert your order number).
Return Eligibility
We gladly accept returns on eligible products purchased directly from Bougee Collective within 7 days of purchase, subject to the following conditions:
•Items must be unused and in original condition (saleable condition)
•Products must be returned in their original packaging
•Original proof of purchase is required
•A return reference number must be issued before sending any items back
After 7 days, returns will only be considered if the item is defective. We do not accept returns for products purchased through third‑party retailers or damage, theft or loss while in transit. To ensure fairness and hygiene standards, please follow these Category-Specific Conditions
Skin & Body Care: Products must be unopened and unused unless confirmed defective. Apparel & Accessories: Items must be unworn, unwashed, free from marks or scents, and returned with original tags attached. Home & Lifestyle Products: Items must be unopened, unused and returned in original packaging where applicable. Returns that do not meet these conditions may not be approved.
Refunds
- No cash refunds will be issued.
- Card payments will be refunded to the original card used at checkout or a credit can be allocated to your online profile.
- Sale items will be refunded at the discounted price paid.
- Refunds are processed once the returned item has been received, inspected, and approved, less the courier fee.
Return Shipping
Once your return is approved: Securely package the item/s to prevent damage during transit.
Include the return reference number but please do not write on the actual product packaging.
Include all original accessories and proof of purchase from our online store.
Please note
Return shipping costs are the responsibility of the customer unless the item is defective. Unapproved courier costs are non‑refundable. The item remains your responsibility until safely received by Bougee Collective.
SHIPPING, RISK & TRANSIT RESPONSIBILITY
At Bougee Collective, every order is carefully packaged before dispatch to ensure it leaves our premises in excellent condition.
Once an order has been collected by the selected courier, risk transfers to the customer. Bougee Collective is not liable for loss, theft, delay, or damage that occurs during transit. Delivery services are provided by independent third‑party courier companies, and any incidents occurring after dispatch fall under their responsibility.
Courier Damage or Loss
If your parcel arrives damaged, tampered with, or incomplete, you must address the matter directly with the courier company.
We recommend the following:
•Inspect your parcel immediately upon delivery
•Photograph any visible damage before accepting the parcel
•Retain all packaging materials
•Lodge a claim directly with the courier within their specified timeframe
•Bougee Collective is unable to process refunds, replacements, or credits for damages caused during transit.
Delivery Confirmation
Once a parcel is marked as delivered by the courier:
•Responsibility for the parcel transfers to the customer.
•Bougee Collective is not liable for theft, loss, or damage after delivery confirmation.
•Customers are encouraged to ensure that a secure delivery address is provided at checkout.